FORCE Refund Policy

Last Updated: 17 July 2026

1. Purpose
This Refund Policy explains the circumstances under which refunds may be provided for bookings made through the FORCE platform. It should be read together with the FORCE Cancellation Policy and Website Terms & Conditions.

2. General Principle
Refunds are considered on a case-by-case basis, taking into account the status of the booking, services already performed, operational costs incurred and the reason for the refund request.

3. Booking Requests Not Accepted
Where a booking request has not been accepted by FORCE and any payment has already been received, the payment will generally be refunded in full, less any non-refundable third-party transaction costs where applicable.

4. Customer Cancellations
Where a confirmed booking is cancelled by the customer, any refund will be determined in accordance with the FORCE Cancellation Policy. Refunds may be reduced by cancellation charges or operational costs already incurred.

5. Cancellation by FORCE
If FORCE cancels a confirmed booking before the service commences due to operational, safety, security or other exceptional circumstances, customers may be entitled to a full or partial refund, depending on the circumstances and any services already provided.

6. Services Already Delivered
Once a service has commenced or has been substantially performed, refunds may not be available except where required by applicable South African law or where FORCE determines that exceptional circumstances justify a refund.

7. Failed or Duplicate Payments
If you believe you have been charged incorrectly, charged more than once, or experienced a failed payment that nevertheless resulted in funds being deducted, please contact FORCE promptly. Valid claims will be investigated and, where appropriate, corrected.

8. Refund Method
Approved refunds will generally be processed using the same payment method used for the original transaction, unless otherwise agreed or where this is not reasonably possible.

9. Refund Processing Time
Once a refund has been approved, processing times may vary depending on the payment provider, financial institution and banking processes. FORCE cannot guarantee the time taken by third-party financial institutions to reflect refunded amounts.

10. Non-Refundable Costs
Certain third-party fees, transaction charges or costs already incurred in preparing or delivering the requested service may not be refundable where permitted by law. Any such deductions will be explained where applicable.

11. Consumer Rights
Nothing in this Refund Policy limits any rights or remedies available to consumers under the Consumer Protection Act, POPIA or any other applicable South African legislation.

12. Changes to this Policy
FORCE may amend this Refund Policy from time to time. The latest version published on the website will apply from its effective date.

13. Contact
FORCE (Pty) Ltd
Email: info@force.co.za
Telephone: 067 685 9236
Website: www.force.co.za