Cancellation Policy

FORCE Cancellation Policy

Last Updated: 17 July 2026

1. Purpose
This Cancellation Policy explains how cancellations of bookings requested through the FORCE platform are managed. It is intended to support the launch of the platform and may be updated as operational procedures evolve.

2. Booking Confirmation
A booking is regarded as confirmed only once FORCE has accepted the request and issued a booking confirmation. Until then, a booking request may be declined or amended without charge.

3. Customer Cancellations
If you need to cancel a confirmed booking, please notify FORCE as soon as possible using the contact details provided in your booking confirmation. Early notice allows us to minimise operational disruption.

4. Cancellation Charges
Cancellation fees may apply depending on how close to the scheduled collection time the booking is cancelled and on any costs already incurred by FORCE. Where applicable, any cancellation charges will be communicated before being deducted.

5. No-Shows
If the passenger cannot be located at the agreed collection point after reasonable attempts to make contact, the booking may be treated as a no-show. Charges may apply where personnel or vehicles have already been dispatched.

6. Changes to Bookings
Requests to change pickup times, destinations, passenger details or vehicle requirements are subject to operational availability and may result in revised pricing.

7. Cancellation by FORCE
FORCE reserves the right to cancel or decline a booking where operational, safety, security, legal or unforeseen circumstances make it impractical or unsafe to perform the requested service. Where a booking is cancelled by FORCE before the service has commenced, any eligible payments received will be handled in accordance with the Refund Policy.

8. Exceptional Circumstances
Cancellation fees may be waived at FORCE's discretion in exceptional circumstances, including serious emergencies or events beyond the reasonable control of the customer. Supporting information may be requested where appropriate.

9. Relationship with Refund Policy
This Cancellation Policy should be read together with the FORCE Refund Policy. Where a refund is applicable, it will be processed in accordance with that policy.

10. Amendments
FORCE may amend this Cancellation Policy from time to time. The latest version published on the website will apply from its effective date.

11. Contact
FORCE (Pty) Ltd
Email: info@force.co.za
Telephone: 067 685 9236
Website: www.force.co.za